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Dealing with Difficult People (CEU credits)

  • Thu, January 10, 2019
  • 3:00 PM - 5:00 PM
  • 92nd St Y,




3:00pm: networking

3:15pm: presentation & Q&A

How to Work with Challenging Patients, Residents, Clients

and Their Families

This presentation will review the functions of challenging behavior and assist participants in analyzing situations through use of case vignettes; develop a positive plan of intervention involving a therapeutic change process; techniques to reduce interference and how to stay safe in the workplace.

This presentation will provide 1.5 continuing education hours for participating licensed social workers and certified case managers who complete the presentation evaluation and provide their license #.

Presented by:  

Anne B. Pagano, LCSW, ACSW, BCD, C-ASWCM

Susan F. Cohn, LCSW, MPH






    Refreshments sponsored by:   



Job OpportunitiesClick Here to see a list of positions posted by members of ESCOTA. If you or your organization is an active member and wish to post an available position within your organization, please email the information to


    Next Meeting:   

Thursday, February 14, 2019


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